Frequently Asked Questions

We focus exclusively on construction, working closely with your architect to bring your design to life. However, we can assist in connecting you with reputable and experienced Architects.

Absolutely. We specialise in building architect-designed homes and are experienced in working collaboratively with architects to ensure the design intent is honoured.

Minor changes may be possible depending on the stage of construction, but we always recommend finalising your plans before we begin to avoid delays or extra costs.

We maintain regular communication with both you and your architect throughout the build, and we pay close attention to the details that make your home unique.

As much or as little as you like. Most clients enjoy being closely involved in selecting finishes and fixtures, but we can also guide you through the process if you prefer a more hands-off approach.

The process generally includes design development, cost planning, permits and approvals, contract signing, construction, and handover. We’ll guide you through each phase.

Timelines vary based on the complexity of the home and site conditions, but on average, custom home builds take 12+ months from site start.

We typically coordinate with your architect and external consultants to manage all necessary permits, including planning, building, and occupancy approvals.

Once all design documentation is finalised, permits are approved, and a contract is signed, we begin the pre-site setup and then move into construction.

Yes, we provide an indicative timeline at the outset, and update you on progress regularly as the build unfolds.

Costs depend on the size, complexity, level of finish, and site conditions. We provide detailed cost estimates based on your plans and brief before construction commences.

Our contract outlines all inclusions (such as labour, materials, supervision, warranties) as well as exclusions (such as landscaping or furnishings, if applicable). Everything is clearly itemised in the build contract which you will review and approve before construction commences.

Any requested changes during construction are documented and priced before proceeding. We believe in full transparency—there are no hidden surprises.

Payments are staged in accordance with your contract and progress milestones, such as base, frame, lock-up, fix, and completion.

Your project will be overseen by one of our experienced site supervisors, supported by our construction management team to ensure quality and continuity.

We provide regular progress updates—often weekly—including photos, site reports, and meeting summaries, so you’re always informed.

Yes, we welcome site visits at key stages by appointment, always with safety in mind. Your supervisor will guide you through each milestone.

We use trusted trades, conduct frequent quality checks, and remain involved in every detail—from slab pour to final polish.

We work with a consistent team of trusted subcontractors—most of whom have been with us for years and understand the standard we expect to deliver a custom designed home.

All our homes come with a statutory builder’s warranty as required by law, as well as additional manufacturer warranties on selected fixtures and appliances.

Yes, we provide a standard defects period after handover, during which we’ll promptly attend to any issues that arise.

We’re here to support you well beyond handover. Our team is available to assist with any maintenance queries or advice as you settle into your new home.

Yes, we provide a detailed handover pack that includes appliance manuals, warranty documents, care instructions, and ongoing maintenance recommendations.

Yes. We are a fully licensed builder and carry comprehensive public liability, construction insurance, and home warranty cover for every project.

Yes, we use a HIA industry-recognised contracts tailored to your custom build, ensuring clarity and legal protection for all parties.

All of our builds comply with current building codes, council regulations, and energy rating requirements. We work closely with consultants to ensure compliance is seamless.